Essential skills: It is critical that the candidate demonstrate the ability to: Prioritise and manage the changing service needs of clients with complex and special care needs Liaise and report to appropriately persons/agencies Adhere to own work role and responsibilities Recognise own limitations and the need for assistance Work collaboratively with colleagues, health professionals and other services Apply problem solving skills that require negotiation and mediation skills to resolve problems of a difficult nature within organisation protocols Collaborate and network with a variety of stakeholders in order to achieve service objectives Safely use and coordinate the use of relevant technology effectively in line with work health and safety (WHS) guidelines In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Follow organisation policies and protocols Apply basic knowledge of physiology and psychology of different types of disability and principles of assessment in determining, monitoring and evaluating the service needs of the older person with complex or special needs as it relates to the work role Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service: this requires a level of skill that enables the worker to follow and give work-related instructions and directions and the ability to seek clarification and comments from clients, colleagues, health professionals and other service providers industry work roles will require workers to possess a literacy level that will enable them to, read and write client's service delivery plans, record in health records, complete assessment tools and write reports and submissions Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation: this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues industry work roles will require workers to possess effective verbal and non-verbal communication skills that will enable them to ask questions, clarify understanding and meaning, recognise and interpret non-verbal cues, adapt communication styles to meet specific needs, provide information and express encouragement and support Apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation: industry work roles will require workers to be able to perform mathematical functions, such as addition and subtraction up to three digit numbers and multiplication and division of single and double-digit numbers |